Company Information

Publishing company

KELIFOS  - MONOPROSOPI  I.K.E. (hereinafter referred to as « Kélifos »)
with capital of 30000 €
Liapades, Corfu, 49083 GRECE
Phone number : +30 26630 41476
E-mail address : info@kelifos.travel

Tour Operator - Travel agency, Register of Tourist Enterprises (ΜΗ.Τ.Ε.) 0829Ε60000131301
RCS / ΑΡ. Γ.Ε.ΜH. 153681133000
IntraCommunity VAT number : EL 801292213

Professional Civil Liability Insurance

Ydrogeios Insurance Company (https://www.ydrogios.gr)
254-258 Syggrou Ave., 17672 Kallithea, Athens
Attica, Greece

Host

OVH - SAS
2 rue Kellermann
59100 Roubaix, France
Phone number: 08 20 32 03 63 / Indigo number (€ 0.118 / min)

Privacy Policy

Preamble

Kélifos a company registered with the Greek Tourism Organization (EOT), in the register of tourist companies (ΜΗ.Τ.Ε.) under the registration number: 0829Ε60000131301 and whose registered office is located in Liapades, Corfu, 49083 GREECE. Kelifos is a travel agency and a Greek tour operator that offers the development and sale of trips tailor-made for Greece, wishes to inform you of the measures implemented to protect your personal data and your privacy in accordance with the legislation in force and more particularly the provisions of the Greek law and of European Regulation 2016/679 as well as the recommendations from the HDPA – Hellenic Data Protection Authority (hereinafter “the legislation in force”).

In application of the legislation in force, you have the right to access, oppose, rectify, delete and limit the processing of personal data concerning you. You also have the right to define directives relating to the fate of your personal data after your death. These rights may be exercised by post to the following address: Kelifos Travel, Client’s service, Liapades, Corfu, 49083 GREECE, enclosing with your request a copy of your identity document (which will not be retained by Kélifos and can either be destroyed or returned to you at your convenience). For safety reasons, your right to the portability of your personal data can only be exercised on our premises in your presence and on presentation of a valid proof of identity. You have the right to lodge a complaint with the HDPA if you consider that we do not comply with the applicable regulations regarding personal data.

As responsible for the processing of your personal data, Kélifos wishes to respond to your concerns relating to the confidentiality of the information that you transmit to us by all means of communication, in particular: website(s) published and operated by Kélifos, chat, communications meetings with our advisers (hereinafter “the Communication Channels”) in order to offer you our products and services.

We may obtain information about you from other sources. For example, we may engage a third-party vendor or collector to provide us with additional information about our existing customers (a "data appending"), including information from your profile or social media posts. third. We may also collect information from your profile on a third-party social network (including Facebook) if you authorize the third-party social network to communicate it to us or if you post it publicly. This information can be your general account information (e.g. name, email address, profile picture, gender, date of birth, current city, username, friends list, etc. ) and any other information or activity that you authorize to be shared with us via the third-party social network that you post publicly on your profile. For example, we may receive your social media information (or part thereof) when you download or interact with one of our applications on a social media site (including Facebook). To learn more about how your social media information may be obtained by us, please see the terms of use of the relevant third-party social network. For example, we may receive your social media information (or part thereof) when you download or interact with one of our applications on a social media site (including Facebook). To learn more about how your social media information may be obtained by us, please see the terms of use of the relevant third-party social network. For example, we may receive your social media information (or part thereof) when you download or interact with one of our applications on a social media site (including Facebook). To learn more about how your social media information may be obtained by us, please see the terms of use of the relevant third-party social network.

When you communicate your personal data to us, you authorize us to use, analyze, store and, if necessary, transmit it to our partners when the processing of your requests requires it. By providing us with personal data through the communication channels, you accept this policy. Our policy may be modified to take into account changes in the legislation in force with regard to personal data. We will keep you informed of any changes made.

Personal data transmitted to Kélifos

Data relating to your personal information

This is information about you as a natural or legal person, which you have voluntarily communicated to Kélifos via the various communication channels and which is essential for the design and realization of your trip (such as in particular your surname, first name, e-mail address, telephone number, postal address, date of birth, etc.).

We inform you that the information that must be provided to Kélifos is visibly marked with an asterisk on our website (hereinafter, "the Site"). Information not marked with an asterisk is optional. For any contact on your part, by telephone or in a branch, your adviser will provide you with the essential information he needs.

This information is essential for the processing of your requests for travel services, which unfortunately cannot be processed in the absence of this information.

Third Party Personal Information Data

As part of your quote request or your registration and subsequently your registration, you have the option of providing the contact details of one or more other people (other participants in the trip or people who participated in a gift list or other events (wedding, birthday….), person to notify in case of emergency…).

In this case, the data of the other persons informed will only be used by Kélifos in order to ensure the processing of a quote request and subsequently of a registration. If Kélifos wishes to use the data of other persons informed for a purpose other than those mentioned above, Kélifos will first seek their consent.

Therefore, you guarantee to Kélifos that the other people whose data you communicate are informed of this transmission concerning them and accept it.

Kélifos will inform the people whose personal data it has collected indirectly, of their rights under this policy, during its first communication to the other people informed by email and including all the information useful for the organization of their trip. .

Minors

The various communication channels are, in principle, not intended for use by minors without the authorization of their parents or legal guardian. A minor aged at least 16 can request a quote for the organization of a trip and provide the personal data necessary for this purpose. Kélifos will endeavor to verify, taking into account the information provided and the technological means available, the age of the minor. Under no circumstances will the minor be able to finalize, validate and pay for the trip without the consent of the holder of parental authority.

Kélifos makes reasonable efforts to verify that the consent is given or authorized by the holder of parental authority over the minor, taking into account the technological means available.

Sensitive data

Kélifos is required to collect specific category data such as health data (disability, allergy or special conditions) and indirectly to know the religion, beliefs or personal convictions of the persons concerned although this collection is never direct and is only done by deduction (case of diet). These data are only collected for the purposes of organizing the transport and travel of the data subject and will not be used in any other way.

Data relating to your navigation on the site (cookies)

When browsing the Kélifos website, temporary cookies may be saved on your computer, tablet or mobile.

What is a cookie ?

A "cookie", or tracer, is a text file which allows Kélifos to identify the device in which it is registered during the period of validity or registration of the cookie. 
During your browsing on the Site, Kélifos may save, in a dedicated space on the hard drive of your device (computer, tablet or mobile), one or more "cookies" via the internet browser you use and depending on the settings you have selected on it in terms of cookies.

This information includes: 
- the type of Internet browser you use
- the type of operating system and device you use to access the Service
- the domain name of your Internet service provider
- the Internet page from which you came
- the country of residence and your language
- the pages and options you visit and access on our Sites

During your first visit to the site, when Kélifos considers placing a cookie on your device, an information banner will be displayed at the bottom of the page. By continuing to browse the Site or after clicking on "I accept", you expressly consent to Kélifos placing cookies on your device (cookies linked to operations relating to targeted advertising, certain cookies for measuring audience, social network cookies generated in particular by their sharing buttons when they collect personal data). If you continue browsing the site, cookies may be placed on your computer. The banner will remain displayed until you continue browsing, this that is to say as long as you have not gone to another page of the site or clicked on an element of the site. If you do not wish to accept all or part of the cookies, we recommend that you click on the "Learn more" link on the banner, and follow the detailed instructions allowing you to manage cookies via your browser settings. Cookies do not generate or transmit computer viruses likely to infect your device, they are only readable and recognizable by their issuer.

You have the possibility to change the settings relating to cookies at any time. Below you will find information about cookies and the different ways to manage the settings related to cookies on your browser.  
The period of validity of the consent to the deposit of Cookies is 13 months. At the end of this period, we will seek your consent again.

If you wish to know more about cookies and their use, you can consult the file of the National Commission for Computing and Freedoms at the following address: www.cnil.fr, section "Cookies: tools to control them ".

Cookies on the Site

Kélifos may use the following types of cookies (banner at the bottom of the page):
- Session management
cookies - Audience measurement cookies (statistical cookies)
- Cookies necessary for certain optional features
- Cookies relating to advertising targeted
- Cookies from social networks generated in particular by their sharing buttons when they collect personal data

Session management cookies are essential for the proper functioning of the site. Refusing them may cause the site to slow down and/or malfunction.

By analyzing how you use the site, Kélifos can offer you better navigation in order to respond appropriately to your expectations and also identify any problems you encounter in order to provide rapid solutions. .

Kélifos is likely to integrate on its site third-party computer applications allowing you to share content from the site with other people. This is particularly the case of the “Share” or “Like” button on Facebook, Pinterest, Twitter, Instagram, YouTube or LinkedIn. The social network concerned is then likely to identify you and save cookies on your devices. We invite you to consult their privacy policy.

You have the option of simply opposing cookies via the procedures detailed below.

List of cookies and their purpose

Your choices regarding cookies  

You have the possibility of modifying at any time the parameters of your Internet browser in order to accept, configure or, on the contrary, refuse cookies. Several options are available to you: accept all cookies, be notified when a cookie is saved, or systematically refuse all cookies.

Kélifos informs you that disabling session or functional cookies may have the effect of preventing consultation of the site. As such, Kélifos cannot be held responsible in the event of degraded functioning of our services related to the settings you have chosen.

Each internet browser offers different configuration methods for managing cookies. In general, they are described in the help menu of each browser. If you use a type or version of browser different from those listed below, we invite you to consult the "Help" menu of your browser.

You are using Safari 5.0 (on a computer):
1. Choose Safari > Preferences then click on “Security”
2. In the “Accept cookies” section, indicate if and when Safari must accept cookies from websites
For an explanation of the options available to you, click on the help button “? ". If you've set Safari to always block cookies, you may need to temporarily accept cookies to open a page. Repeat the above steps, selecting "Always". When you are done with the affected page, turn cookies off again and delete the cookies from the page.  
For more information, you can consult the following page: 
https://support.apple.com/fr-fr/HT201265

You use Safari on iOS (tablets and smartphones):
1. Open the “Settings” application and choose “Safari”;
2. In the “Confidentiality” section go to “Accept cookies”; 
3. Define your privacy settings. 
For more information, you can consult the following page:
https://support.apple.com/fr-fr/HT201265

You are using Google Chrome:
1. Select the “Settings” menu; 
2. Click on "Show advanced settings" and go to the "Privacy" section; 
3. Click on “Content Settings”; 
4. Select "Block cookies and data from third-party sites" to block cookies. 
For more information, you can visit the following page:
https://support.google.com/chrome/answer/95647

You are using Mozilla Firefox:
1. Click on “Menu” then “Options”; 
2. Select the “Privacy” icon; 
3. In the History area, for the “Retention rules” option, select “use custom settings for history”; 
4. Check the "Accept cookies" box to enable cookies, or uncheck it to disable them. If you are having difficulty with cookies, make sure that the "Accept third-party cookies" option is not set to "Never". 
5. Choose the shelf life of cookies by selecting between the 3 options (a), (b) or (c) below:
a) "their expiry": Each cookie will be deleted on its expiry date, date set by the site issuing the cookie
b) “Firefox closing”: the cookies stored on your computer will be deleted when you close the Firefox browser window
c) “Ask me each time”: a warning will be displayed each time a website wishes to save a cookie, asking you if you accept this registration or not
6. Click on OK to close the “Options” window and validate your choices.  
For more information, you can consult the following page:
https://support.mozilla.org/fr/kb/reinforced-protection-against-tracking-firefox-computer

You are using Internet Explorer 8.0 and above:
1. Go to the “Tools” menu, then select “Internet Options”
2. Click on the “Confidentiality” tab
3. Select the desired level of confidentiality using the slider: towards up to "Block all cookies" to block all cookies, or down to "Accept all cookies" to accept all cookies
For more information, you can consult the following page:
https ://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies

You use Opera:
1. Go to the “File” menu then select “Preferences”
2. Click on the “Privacy” icon
3. Define the privacy settings you wish to apply

You are using Android:
1. Tap on the button at the top right
2. Select "Settings" then "Privacy and security"
3. Define the privacy settings you wish to apply

You use Dolphin on Android:
1. Go to the menu and select “More” then “Settings”
2. Select “Privacy” then “Security”
3. Define the privacy settings you wish to apply in the “Cookies” menu

For what purposes are your data collected?

Respond to your requests

When you contact Kélifos via the various communication channels mentioned above, the purpose of collecting your personal data may be:  
- Providing access to the site and access to your dedicated customer area to allow you, in particular, to consult your quotes and/or any information relating to your trips
- The execution of the requests you have made on the site or through other communication channels (reservation with our partners, establishment of your sales contract, follow-up the performance of the services of your trip, follow-up of all requests from you in respect of your trip, including after the return from your trip, in accordance with the legal limitation periods, etc.)
- Sending information letters (newsletters) and any other documentation (particularly brochures) that you have requested; Answer your questions
- Inform you of new trips or similar services that may interest you
- More generally, compliance with Kélifos's legal, regulatory, accounting and tax obligations
- Deal with requests and complaints made by or about yourself in link to travel

Realize statistics

As part of the improvement of our services, the personal data concerning you collected by Kélifos may also have the following purposes:  
- The performance of statistical calculations concerning in particular the frequentation of the site
- The performance of surveys and polls
- The performance studies and research to improve your experience with Kélifos

Solicit you during marketing operations

Your data may also be used for commercial purposes:  
- Management of any subscription and unsubscription to newsletters at your request
- Communication of information relating to Kélifos and its partners: news, products and services, commercial prospecting and personalized offers

How and for how long?

Securing your data

As responsible for the processing of your personal data, Kélifos implements all the technical and organizational measures necessary to respect the protection of your personal data: access control, backups, traceability, security of premises, protective measures and takes care to limit the quantity of data processed with regard to the purposes pursued.

Duration of retention of your data

We store this information for a period proportionate and necessary for the purpose for which we process it and in any case for the period necessary to meet a legal or regulatory obligation. The data is kept for a period that does not exceed the duration necessary for the following purposes:
Newsletter : your data will be kept for as long as your subscription is active. You can end it at any time by unsubscribing in the link that will be indicated. 
Quotation request for travel services, registration and provision of travel services: the data necessary to process your request will be kept for the time necessary to establish an estimate or a contract then for the duration of your trip in accordance with the applicable legislation and in any case for the necessary duration to meet a legal or regulatory obligation. 
Commercial offers : your data will be kept as long as you agree to receive our commercial offers. You can refuse them at any time by unsubscribing in the link that will be indicated. 
Statistics and surveys : your data will be kept for the time necessary to establish reliable statistics and to process surveys carried out with you, with your consent.

In any event, in the absence of contact from you for a period of five years, your personal data will be archived for an additional five years before their definitive deletion or anonymization.

For which recipients?

Kélifos and its partners

We would like to inform you that in order to allow the execution of the purposes mentioned in point III above, your data may be stored, processed and transferred to Kélifos's subsidiaries and/or partners, in particular to the suppliers of the services reserved (hoteliers, carriers, etc.) or technical service providers (IT, hosting, email distribution, online payment service provider, etc.), which may be located outside the European Union.

Our subsidiaries and/or partners undertake to use your personal data only to perform certain tasks essential to the achievement of the purposes mentioned in point III above, in strict compliance with your rights with regard to the protection of personal data and in accordance with the legislation in force.

Non-partner third parties

Kélifos undertakes not to transfer or sell personal data concerning you to non-partner third parties. We do not share any personal data with agencies or companies for marketing or commercial purposes.

If the law, an authority (for example the tax authorities or the HDPA) or a judge were to force Kélifos to communicate personal data concerning you, Kélifos undertakes, as far as possible, to notify you. (unless Kélifos is not authorized to do so, particularly given the legal or judicial obligations that may be incumbent on it). 

Finally, we may buy or merge or be purchased by another company or dispose of all or part of our assets. In such a case, your personal data may be communicated to another company, but this communication will be subject to the privacy and cookie protection policy in force.

How do links on sites to other sites affect me?

We may occasionally place links on our site to other websites and applications operated by third parties. These links are there for your convenience only and are intended to add value to your visit. However, by including these links, we have no control over these websites and applications, which are independent of Kélifos and have separate privacy policies. When you leave our site, please be aware that our policies cease to apply. Therefore, we will not be responsible for the accuracy, appropriateness, availability, reliability, copyright compliance, legality or decency of material contained in third party websites and applications linked to our site.

How can you access, update or delete information in "your space"?

To modify one or more personal data entered in your Customer Area, we invite you to contact your adviser and/or send your request to the following email address: info@kelifos.travel

What if you have further questions about Kélifos's privacy and cookie policy?

If you have any questions or doubts about this Privacy and Cookies Policy, you can contact us by email at info@kelifos.travel or by sending us a letter to the attention of Customer Service, Liapades square, 49083 Lipaades, Corfu Greece.